Trial, subscription and renewal

To have a look first, start the trial. After that there are two ways to pay, depending on the interface language: in English, Russian and French you subscribe online in US dollars; in Chinese, plans are priced in yuan and we activate them by hand.

Try the Team plan for free

1. The team's admin opens the plans page.
2. Click the free trial button under the Team plan.

The trial starts immediately, lasts … and is identical to the paid Team plan. No card is needed. When it ends the team goes back to Free automatically, and nothing is charged. Each team can use the trial once.

Subscribe online (English, Russian and French)

1. The admin opens the plans page and picks monthly or yearly at the top right (yearly is cheaper).
2. On the Team plan you can add extra seats on the card.
3. Click Subscribe. On Stripe's payment page enter a card, or use Apple Pay or Google Pay, and tick the box agreeing to the Terms of service.
4. After the payment you return to the plans page, and the plan is active within a few seconds.

A subscription renews automatically at the end of each period.

Manage billing

Under Billing in “Members & settings”, the admin can:

• Click “Manage billing” to change the payment method, see invoices, and cancel or resume renewal.
• Upgrade from Personal to Team: it takes effect immediately, and the difference for the rest of the current period is charged right away.
• Add or remove Team seats: added seats are available immediately and the difference is charged; removed seats go at the next period.

Cancelling and refunds

After you cancel, the plan runs until the end of the current period; you are not charged again and the team then goes back to Free. Payments are non-refundable, including when you cancel mid-period, downgrade or remove seats — see the Terms of service.

Failed payments

When a renewal payment fails, the admin gets a reminder and we retry over the following days. Update the payment method under “Manage billing”; if the payment keeps failing, the subscription ends and the team goes back to Free.

Plans in yuan (Chinese interface)

1. Open the plans page and decide between Personal and Team, and between monthly and yearly (yearly is cheaper).
2. Reach us through the contact details on that page, or leave a message under Contact us saying which plan and for how long.
3. Once confirmed, we activate the plan for your team. Refresh the page and it's ready.

A renewal is added after the current end date, so renewing early doesn't lose you any days. A plan activated by hand never renews automatically; seven days before it ends, the admin gets a reminder in the app.

After it ends

The team goes back to Free automatically:

• Paid features are unavailable until you renew; the 2D replay keeps working.
• Your playlists, notes and strats are kept and are usable again once you subscribe or renew.
• Seats, storage and how long raw demos are kept go back to the Free allowances — see How the plans differ.

Common cases

I'm not the admin　Trials, subscriptions and activation are done by the admin. Ask your team's admin (coach).

My card doesn't work　Leave a message under Contact us and we can activate the plan by hand.

I want to go from Team down to Personal　Cancel the subscription first, then subscribe to Personal once the current period has ended.

I have a plan activated by hand and want to subscribe online　Wait for the current plan to end, then subscribe on the plans page.